This morning we received notification from Chase that our last disputed charges (Qantas, Jetstar, Bridgeclimb Sydney) have all been resolved in our favor.
Qantas and Jetstar were resolved when neither of them responded to Chase regarding the disputes. Bridgeclimb Sydney, however, fought to the bitter end. They sent Chase their cancellation policy, which was forwarded to me. Their policy clearly states that if the bridge climb doesn’t happen, then they will offer a refund. They failed to let Chase know that they were shut down themselves, and only pointed out that I cancelled first. Pretty terrible, but happy to see I don’t have to deal with them ever again.
It took a lot of work and hours of time on the computer and the phone, but we were successful in cancelling 6 weeks of plans with zero financial impact. I’m happy about that, but why did it have to be so hard?
We are supposed to be flying to Milan, Italy on September 21. We shall see if that still holds! Stay safe everybody!